Sleep Tight

Phone: 0845 8676013 Email: shop@sleeptightmemoryfoam.co.uk    

Returns Policy

Buyers are entitled to cancel their purchase within 7 working days (starting the day after the item is received). We accept returns of both unopened and opened items, as long as opened items have not been used.
 
The buyer assumes all cost and responsibility for packaging and arranging the return of goods, and ensuring goods arrive with us in good condition. We recommend using an insured service.

Please consider the potential return cost before you open your item and allow it to expand. Once a mattress has expanded it cannot be repacked to original size and will be very expensive to return.
 
We recommend the following websites for booking returns: www.parcel2go.com, www.interparcel.com, or www.p4d.co.uk.
 
The cancellation period only applies to goods that are unused. We will not accept the return of used goods.

In the unlikely event your product is faulty we will ask you to supply photographic evidence to us via email. Once the fault has been verified by us we will choose to refund or to replace, at our discretion.
 
Please allow for a 2cm tolerance on the sizes of the foam products. A 2cm variance in the size in memory foam is perfectly normal depending on conditions and room temperature, and as such is not considered a fault. It is also normal for new foam products to have an odour when first opened. This odour will clear gradually of its own accord if the cover is washed and the mattress is allowed time to air between uses. Products with an odour will not be exchanged.
 

Our terms and conditions are available by email on request.